About Me
My Bio
I am Rakesh. I began my professional journey in 2007 as a software engineer and have since grown to lead a number of projects, teams and built products applying the agile product management principles. I have been an entrepreneur co-founding 2 companies which didn't survive the storms of economic tribulations. They acted as great learning points in my career and helped me to get hands-on experience in Business Model Innovation, Customer engagement, Story telling & Ideation processes.
I was a speaker at numerous avenues giving talks on technical & behavioural topics.
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Certifications:
Certified Scrum Product Owner (CSPO)
Certified Scrum Master (CSM)
Microsoft Azure Fundamentals
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Education:
Executive program on Product Management from Singapore Management University (2022)
Executive program on Blockchain Technologies: Business Innovation & Application from MIT (2018)
Bachelor of Engineering in Electrical & Electronics (2003-2007)
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Accolades:
Best Area Award. Position: Area Director: Area Z, Toastmasters International, Singapore.
Best Executive Committee Member of the Year & Best Toastmaster of the Year Awards. Position: Vice President Education at Bishan Toastmasters Club, Toastmasters International, Singapore.
Silver Contributor for Innovation Award by Robert Bosch.
Top Trainer Award by IPsoft.
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I take pride in all that I do and in the long-term relationships I’ve fostered in the process.
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Check out my LinkedIn profile link below to find details about my professional experience.
Past Experience
Past Roles
Senior Product Manager, NCS Pte Ltd.
Jan 2022 - Present
Singapore Government Private Cloud Service Development & Delivery. Responsibilities include end to end product management for GPC Self-Service Portal & Service development team.
Key activities include latest software releases, SSP portal enhancements & bug fixes, adding new services to GPC, User surveys, Customer engagement, Customer facing documentation updates, Coordinating with Ops, billing and various other teams & stakeholders to ensure optimal Service delivery & Customer delight.
Product Owner, Robert Bosch, Singapore.
Feb 2017 - Jan 2022
Product Owner for internal landing page of Bosch Cloud Platforms globally. Responsibilities include managing stakeholder requirements, conducting customer interviews, usability testing, conceptualizing MVPs, defining OKRs and roadmaps, managing product backlog and delivery via agile scrum based sprints.
Co-Founder, Forte Central, Singapore.
Apr 2016 - Sep 2016
Co-founder of Forte Central, a social enterprise. Key responsibilities include identifying the USP of the product, conduct customer demand analysis, engage with startups and Small Scale Enterprises(SMEs) to validate the problem space and gather insights, conduct workshops for PMETs to adapt a continuous learning mindset.
IT Automation Lead, ANZ Bank, Singapore.
Feb 2016 - Sep 2016
Part of the IT team, developing and introducing new applications to enhance customer satisfaction and visibility of the IT service portfolio.
IT Automation Project Lead, IPsoft, India.
Sep 2011 - Feb 2016
Pioneer member of the Continuous Service Improvement team. Grew the team from 1 to 30 people in 4.5 years. Responsibilities include leading customer project delivery, technical interviews, mentoring team members, defining automation QA processes, customer training & onboarding, assisting pre-sales team with technical queries.
QA Automation Lead, Xchanging, (Malaysia, Singapore, India).
Oct 2007 - Aug 2011
Worked in India, Singapore and Malaysia. Team Lead for Software QA Automation team for Lenovo ThinkPad products. Responsibilities include working closely with Japanese customers, requirements gathering, developing automation scripts and tools, leading customer delivery, presenting data driven quarterly reports.
Proficiencies
Product Management
Advanced
Customer Focus
Advanced
Soft Skills
Advanced
Agile Scrum
Advanced
